Refund policy

At Audio Warehouse, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you need to return an item, please review our return policy below:

  1. Eligibility for Return:

    • Returns are accepted only within 30 days from the date of purchase.
    • To be eligible for a return, the item must be in its original condition, including all packaging, accessories, and manuals.

  2. Non-Returnable Items:

    • Certain items are non-returnable, including but not limited to: opened software, digital downloads, and custom or special order items.

  3. Return Process:

    • To initiate a return, please contact our Customer Service team at info@audiowarehouse.ca within the 30-day period.
    • Provide your order number and reason for return to receive a Return Merchandise Authorization (RMA) number and further instructions.

  4. Return Shipping:

    • The customer is responsible for return shipping costs unless the return is due to an error on our part or a defective item.
    • We recommend using a trackable shipping service or purchasing shipping insurance for returns as we cannot guarantee receipt of your returned item.

  5. Refunds:

    • Once we receive and inspect your returned item, we will process your refund to the original payment method.
    • Please allow up to 7-10 business days for the refund to be reflected in your account.

  6. Exchanges:

    • At this time, we do not offer direct exchanges. If you need a different item, please return the original item and place a new order.

  7. Defective or Incorrect Items:

    • If you receive a defective or incorrect item, please contact us immediately so we can resolve the issue promptly. We will cover the return shipping costs in such cases.

For any additional questions or concerns, please reach out to our Customer Service team. We are here to help and ensure that your shopping experience with Audio Warehouse is a positive one.

Thank you for shopping with us!

Audio Warehouse